How the Swap Box & Shipping Works
- Simple & Free Swapping – Swapping your controller is straightforward. We’ll send you a Swap Box with your new controller and a prepaid return shipping label for sending your swap back.
What is the Swap Box?
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Contents – The Swap Box includes:
- Your new controller (refurbished, custom, or eSports-ready)
- A prepaid return shipping label
- Simple instructions for sending back your swap
Free & Fast Shipping
- Free Shipping Both Ways – No cost to send or return swaps.
- Ships Within 72 Hours – We process and ship all swaps within three business days.
- Tracking Information – You’ll receive tracking information for both your Swap Box and your return.
How to Return Your Swaps
- Pack Your Controllers – Put your old controller(s) in the Swap Box (up to three per swap).
- Attach Return Label – Stick the prepaid return label included in the box.
- Drop Off – Drop it off at any USPS, UPS, or FedEx location.
- Return Window – You have seven days to send your old controller back. If we don’t receive it, you may be charged.